“Thank you very much for the quick delivery of the check out report ….. I am extremely thankful for the proactive, fast and professional manner in which you have completed the check out report and dealt with my uncertain schedule.” 
 
“It had been a worry on my mind before you first phoned me. I felt that the issue was handled in a fair manner which had not been the case with any of my previous landlords or agencies.  
 
Thank you very much ………..”

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