Our commitment

The Housing Inspector is committed to making this website accessible and usable for as many people as possible.

Housing information should be clear and accessible. We recognise that people use websites in different ways and may have different needs relating to sight, hearing, mobility, cognition, communication or the technology they use.

We are continually reviewing and improving the website with accessibility in mind.

Accessibility standards

We aim to follow recognised accessibility good practice, including the Web Content Accessibility Guidelines (WCAG), and to make reasonable adjustments where they are needed.

Our aim is for the website to work well with commonly used browsers, devices and assistive technologies.

Accessibility tools

The website includes accessibility controls that can help visitors adjust how content is displayed.

Depending on your device, these may include options to:

• increase or decrease text size;
• adjust contrast;
• highlight links; and
• make content easier to read or navigate.

You can also use the accessibility settings built into your browser, computer, tablet or phone.

Areas we are continuing to improve

The Housing Inspector website has developed over a number of years and we are currently reviewing and updating its structure, content and design.

Some older content or third-party services may not yet meet the accessibility standard we are working towards.

Where we identify an accessibility problem, we will try to correct it or provide the information in another accessible format where reasonably possible.

Documents and reports

Some information on the website may be provided as PDF or other downloadable documents.

If you are unable to access a document or need information in another format, please contact us and we will do our best to provide a suitable alternative.

Need help accessing something?

If you experience difficulty using this website, cannot access information you need, or would like information provided in a different format, please contact us.

Email: admin@thehousinginspector.com

It is helpful if you can tell us:

• which page or document you were trying to use;
• what problem you experienced; and
• what format or adjustment would help.

We aim to respond to accessibility enquiries within 3–5 working days.

Feedback

Accessibility is an ongoing process and we welcome feedback.

If you notice something that could be clearer, easier to navigate or more accessible, please let us know. Practical feedback helps us improve the website for everyone.

Review of this statement

We will review this Accessibility Statement as the website develops and update it when significant accessibility changes are made.