Living in a Rented Property and Need Repairs? Here’s What to Do

If you’re renting a home and something goes wrong — whether it’s a broken boiler, a leaking roof, damp and mould, or faulty electrics — it’s important to know that your landlord or letting agent is usually responsible for putting it right, either repairing or replacing it. Understanding your rights as a tenant can help you get repairs done quickly and with as little stress as possible.

By law, landlords are required to keep the property in a good state of repair. This includes the structure and exterior of the property, heating and hot water systems, gas appliances, electrical wiring, and sanitary fittings such as toilets and sinks. If something breaks down or becomes unsafe, it’s the landlord’s duty to fix it within a reasonable time once they’ve been made aware of the issue.

The first step is to report the damage/repair in writing — an email or text message can work, but a letter with a date is even better for keeping records. Be clear about what the issue is and when it started. Include photos if possible.

If your landlord or letting agent doesn’t respond, or if the issue is urgent (like no heating in winter), you may need to take further action. This can include contacting your local council’s housing department, who have powers to inspect the property and force the landlord to carry out necessary repairs.

You should never stop paying your rent, even if repairs aren’t being done, as this could put you at risk of eviction.

Knowing your rights and following the correct process can help you resolve problems more effectively. There are also online tools and tenant advice services that can guide you through what to do next, based on your situation.